Refund and Cancellation policy

Refund and Cancellation Policy

Effective Date: 5th March 2025.

At DivyaPlast, we strive to provide high-quality products and excellent customer service. This policy outlines the terms and conditions for cancellations, returns, refunds, and exchanges of purchases made on www.divyaplast.com.

1. Order Cancellation Policy

1.1 Cancellation by Customer

  • Orders can be canceled within 24 hours of placement if they have not yet been processed or shipped.
  • To request a cancellation, please contact us at divyaplastzm@gmail.comor call +260 955 9232 35 with your order details.
  • If the order has already been processed or shipped, it cannot be canceled.

1.2 Cancellation by DivyaPlast

  • We reserve the right to cancel orders due to unforeseen circumstances such as stock unavailability, pricing errors, payment issues, or fraudulent transactions.
  • If we cancel your order, you will be notified promptly, and a full refund will be issued to your original payment method.

2. Return and Exchange Policy

2.1 Eligibility for Returns and Exchanges

  • Customers may request a return or exchange within 30 days of delivery.
  • Products must be:
    • Unused and in their original condition.
    • In their original packaging with all tags, accessories, and manuals.
    • Accompanied by proof of purchase (invoice or order confirmation).

2.2 Non-Returnable Items

The following items cannot be returned or exchanged:

  • Custom-made or personalized products.
  • Products damaged due to improper use or mishandling.
  • Clearance or final sale items.
  • Bulk or wholesale orders (unless defective).

2.3 Process for Returns and Exchanges

  1. Contact our support team at divyaplastzm@gmail.comor call +260 955 9232 35 to initiate a return request.
  2. Provide your order number, reason for return, and any relevant images (if applicable).
  3. Once your return request is approved, we will provide return shipping instructions.
  4. After receiving the returned item, our team will inspect it and process a refund or exchange within 7 business days.

2.4 Return Shipping Costs

  • If the return is due to a defective or incorrect product, DivyaPlast will bear the return shipping costs.
  • If the return is due to customer preference (e.g., change of mind), the customer is responsible for return shipping fees.

3. Refund Policy

3.1 Refund Process

  • Approved refunds will be processed within 7 business days after we receive and inspect the returned item.
  • Refunds will be credited to the original payment method used during purchase.
  • Customers will receive a confirmation email once the refund is issued.

3.2 Partial Refunds

Partial refunds may be granted in the following cases:

  • The item is returned in a non-original condition (e.g., missing packaging or accessories).
  • The item shows signs of minor use.

3.3 Late or Missing Refunds

  • If you haven’t received your refund within 7 business days, please check with your bank or payment provider.
  • If the issue persists, contact us at divyaplastzm@gmail.com.

4. Damaged or Defective Products

4.1 Reporting a Defective or Damaged Product

  • If you receive a defective, damaged, or incorrect product, please report it within 48 hours of delivery.
  • Send an email to divyaplastzm@gmail.comwith your order number, description of the issue, and clear images of the product.

4.2 Resolution Options

Depending on the issue, we may offer:

  • A replacement product at no additional cost.
  • A full refund if the product is deemed defective or damaged beyond use.

5. Contact Information

For any questions or concerns regarding our Refund and Cancellation Policy, please reach out to us at:

📧 Email: divyaplastzm@gmail.com
📞 Phone: +260 955 9232 35
🏢 Address: Plot No.5265, Mukwa Road, Lusaka.

Note: DivyaPlast reserves the right to update or modify this policy at any time. Any changes will be posted on our website and will be effective immediately.